Return & Exhange Policy

Bin Tayyab – International Shipping, Return & Refund Policy

1. Order Processing & Dispatch

All international orders are processed and dispatched within 5 working days.
Once tracking information is generated and the shipment is handed over to the shipping company, the order cannot be cancelled or modified.

2. Refund Policy

International orders are generally non-refundable.
Refunds will only be considered if an order is received damaged, incorrect or incomplete due to an error on Bin Tayyab’s part.
If a claim is approved, Bin Tayyab will issue a refund. Replacements and reshipments are not offered.
Approved refunds will be processed through the original payment method, subject to payment provider processing times.

3. Damaged, Incorrect or Missing Items

Customers must report any damaged, incorrect or missing items within 48 hours of delivery.
An unboxing video is mandatory for claims involving damaged or missing items, including missing shirts, trousers or dupattas.
Customers must provide their order number, relevant photographs and the required unboxing video.
Claims will be reviewed by our team. If the issue is confirmed to be our responsibility, a refund will be issued.

4. International Exchanges

International exchanges are generally not available.
However, exchange requests may be accommodated at Bin Tayyab’s discretion, subject to product availability.
All shipping costs for an approved exchange, including return shipping and reshipping, must be borne by the customer.
Items must be unused, unworn and returned with their original tags and packaging.

5. Incorrect Address & Refused Deliveries

Customers are responsible for providing accurate and complete shipping information.
If a shipment is returned due to an incorrect address, failed delivery attempts or refusal to accept the parcel, all applicable return shipping and other related charges will be the customer’s responsibility.

6. Shipping Delays

Bin Tayyab aims to dispatch all international orders within 5 working days.
Estimated delivery times are not guaranteed.
Delays caused by shipping companies, customs clearance, weather conditions, airline disruptions or other circumstances beyond our control are not the responsibility of Bin Tayyab.
Once an order has been handed over to the shipping company, delivery is subject to the courier’s handling and operational timelines.

7. Customer Support

For assistance regarding international orders, please contact our customer support team through our official website or email.

Bin Tayyab reserves the right to review and determine the eligibility of all claims in accordance with this policy.