IMPORTANT ORDER OPENING & VIDEO POLICY

Applicable to All Local & International Orders

To ensure a smooth and transparent order process, customers are required to record a complete, clear, and continuous unboxing video before opening the package.

1. Unboxing Video Is Mandatory

Before opening your parcel, please start recording a video and continue recording throughout the entire unboxing process.

The video must clearly show:

The sealed parcel/package before opening.
The complete opening process.
All items received inside the package.
The condition and contents of the order.

2. Missing Items Must Be Shown in the Video

If any item is missing from your order — such as a shirt, trouser, dupatta, or any other component — the missing item must be clearly identified and shown in the unboxing video.

If the parcel has already been opened before the video was recorded, the claim will not be accepted.

3. Exchange & Refund Policy

If a valid unboxing video is not provided, no claim for a missing item, exchange, or refund will be accepted.

The unboxing video serves as proof that the package was received with the reported issue.

4. Report Issues Immediately

If you receive an incomplete order or notice any issue with your parcel, you must contact our Customer Support Team immediately and provide the required unboxing video.

5. Late Claims Will Not Be Accepted

Any missing-item complaint or order issue reported after an unreasonable delay may not be eligible for an exchange or refund.

Please inspect your order immediately upon delivery and report any issue without delay.

FINAL NOTICE

NO UNBOXING VIDEO = NO CLAIM

For your own protection, always record a complete unboxing video before opening your parcel. This policy applies to both local and international orders.

Thank you for your cooperation and for helping us maintain a fair and transparent shopping experience.

Exchange Policy for Local Orders – BIN TAYYAB

No Refund, Only Exchange
At BIN TAYYAB, we offer an exchange policy only for items purchased from our online store. We do not provide refunds for local orders. If you are not satisfied with your purchase, you may exchange the item for a different size, color, or style of equal or lesser value, subject to the conditions mentioned below.

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

The item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
The exchange request must be initiated within 10 days of receiving the parcel, based on the delivery date confirmed by the courier company.
Each order is eligible for one exchange request only, regardless of the number of items purchased under the same invoice. Customers are advised to review all items carefully and submit a single exchange request if needed. Multiple exchange requests for items from the same bill will not be entertained.

Exchange Through Outlet

Customers may also exchange their items by visiting any BIN TAYYAB outlet. Please provide your order details to the outlet manager, who will assist you with the exchange process.

Original Condition

The term “original condition” refers to the state of the product exactly as it was delivered to the customer, without any signs of use, alteration, or damage. The following conditions apply:

Unworn
The item must not be worn or used except for trying it on for size. There should be no stains, odors, fabric damage, or signs of wear.

Unwashed
The item must not be washed, dry-cleaned, or treated with any cleaning products.

With Original Tags and Labels Attached
All manufacturer, brand, and care instruction tags must remain securely attached. Items with missing or tampered tags will not qualify for exchange.

Original Packaging
Where applicable, items should be returned in their original packaging, including boxes, dust bags, or protective covers.

No Physical Damage
Items must not have any tears, holes, scratches, or alterations. Products with altered stitching or missing embellishments will not be accepted.

Accessories Included
All accessories or complementary items such as belts, detachable pieces, or additional items must be returned with the product.

No Alterations or Customizations
The item must not be altered, tailored, or customized in any way.

Odor-Free
The product must be free from foreign odors such as perfume, smoke, or food smells.

Exceptions and Non-Exchangeable Items

To maintain hygiene and quality standards, the following items are not eligible for exchange:

Fragrances and Body Mists
Due to hygiene and safety reasons, perfumes and body mists cannot be exchanged once purchased.

Final Sale Items
Items marked as “Final Sale” at the time of purchase are not eligible for exchange.

Used or Damaged Products
Products that have been used, damaged, washed, or returned without original packaging and tags will not be accepted.

Return Shipping Costs Policy

Shipping Costs Due to BIN TAYYAB's Error
If the exchange request is due to an error on our part (such as a defective product or incorrect item shipped), BIN TAYYAB will cover the return shipping costs. Customers should contact our customer service team for assistance.

Shipping Costs Due to Customer Reasons
If the exchange request is due to reasons such as size issues, change of mind, or incorrect order placement, the customer will bear the shipping costs for sending the item back.

Process for Handling Disputes

At BIN TAYYAB, we are committed to maintaining transparency and fairness. If a customer disagrees with a decision regarding their exchange request, they may follow this process:

Submitting Additional Evidence
Customers may submit additional supporting evidence such as photos, order details, or communication records.

Escalation to Supervisor
If the issue remains unresolved, the matter may be escalated for review by a supervisor by contacting our support team.

Final Review
After reviewing all submitted information and evidence, the supervisor will provide a final decision and guidance on the next steps.

Customer Support

If you have any questions, concerns, or require assistance regarding exchanges, please contact our customer support team:

Email: hello@bintayyab.com

Our team will guide you and ensure the best possible shopping experience with BIN TAYYAB.